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Cookie Policy


Last Updated: January 14, 2025


1. Introduction


This Cookie Policy explains how Fitwards ("we," "us," or "our") uses cookies and similar tracking technologies on our web dashboard. This policy should be read together with our Privacy Policy.


**Note:** Our mobile application does not use cookies, but may use similar technologies like local storage and device identifiers as described in our Privacy Policy.


2. What Are Cookies?


Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.


Types of Cookies:


Session Cookies:

  • Temporary cookies that expire when you close your browser
  • Used to maintain your session while you navigate the dashboard

    • Persistent Cookies:

  • Remain on your device for a set period or until you delete them
  • Used to remember your preferences and settings

    • First-Party Cookies:

  • Set directly by Fitwards
  • Used for essential functionality and analytics

    • Third-Party Cookies:

  • Set by external services we use (e.g., analytics providers)
  • Subject to the privacy policies of those third parties

    • 3. Similar Technologies


    In addition to cookies, we may use:


    Local Storage:

  • Browser-based storage for session data and preferences
  • Similar to cookies but with greater storage capacity

    • Session Storage:

  • Temporary storage that is cleared when you close your browser
  • Used for temporary state management

    • Device Identifiers (Mobile App):

  • Unique identifiers assigned to your mobile device
  • Used for authentication and analytics

    • Pixels and Beacons:

  • Small invisible images embedded in emails or web pages
  • Used to track email opens and user behavior

    • 4. How We Use Cookies


    We use cookies and similar technologies for the following purposes:


    4.1 Essential Cookies (Strictly Necessary)


    These cookies are necessary for the dashboard to function and cannot be disabled.


    Purpose:

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing
  • Remembering your login state

    • Examples:

  • `auth_token` - Maintains your authentication session
  • `session_id` - Identifies your browsing session
  • `csrf_token` - Protects against cross-site request forgery

    • **Legal Basis:** These cookies are necessary for the performance of our contract with you.


    4.2 Functional Cookies


    These cookies enable enhanced functionality and personalization.


    Purpose:

  • Remembering your language preference
  • Saving your dashboard layout preferences
  • Storing your facility selection
  • Remembering your settings

    • Examples:

  • `user_language` - Stores your preferred language
  • `dashboard_layout` - Saves your dashboard configuration
  • `tenant_id` - Remembers your selected facility

    • **Legal Basis:** Legitimate interest in providing a personalized experience. You can disable these cookies, but some features may not work properly.


    4.3 Analytics Cookies


    These cookies help us understand how users interact with the dashboard.


    Purpose:

  • Measuring page views and user engagement
  • Analyzing user behavior and navigation patterns
  • Identifying technical issues and errors
  • Improving dashboard performance and user experience

    • Examples:

  • Analytics cookies from Google Analytics or similar services
  • Custom analytics identifiers
  • Session replay tools (if implemented)

    • Information Collected:

  • Pages visited
  • Time spent on pages
  • Click patterns
  • Device and browser information
  • Referral sources

    • **Legal Basis:** Legitimate interest in improving our service. You can opt out of analytics cookies.


    4.4 Marketing Cookies (If Applicable)


    We currently do not use marketing or advertising cookies. If this changes, we will update this policy and obtain your consent.


    5. Cookies We Use


    Fitwards First-Party Cookies:


    | Cookie Name | Purpose | Type | Duration |

    |-------------|---------|------|----------|

    | `sb-access-token` | Supabase authentication | Essential | Session |

    | `sb-refresh-token` | Supabase session refresh | Essential | Persistent |

    | `user_language` | Language preference | Functional | 1 year |

    | `tenant_context` | Current facility | Functional | Session |


    Third-Party Cookies:


    Supabase:

  • Authentication and database services
  • Privacy Policy: https://supabase.com/privacy

    • Analytics (if enabled):

  • We may use Google Analytics or similar services
  • You can opt out using browser extensions or our cookie settings

    • 6. Mobile App Data Storage


    While the mobile app doesn't use cookies, it stores data locally on your device:


    AsyncStorage (React Native):

  • Stores authentication tokens
  • Saves user preferences and settings
  • Caches data for offline access

    • Expo SecureStore:

  • Securely stores sensitive information like authentication tokens
  • Encrypted storage on device

    • Device Identifiers:

  • Used for analytics and crash reporting
  • Cannot be used to personally identify you

    • 7. How to Control Cookies


    You have several options to manage cookies:


    7.1 Browser Settings


    Most browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies only
  • Clear cookies when you close the browser

    • Browser-Specific Instructions:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies

    • **Important:** Blocking essential cookies will prevent you from using the dashboard.


    7.2 Cookie Preference Center (If Implemented)


    We may provide a cookie preference center where you can:

  • Accept or reject different categories of cookies
  • Change your preferences at any time
  • View details about each cookie

    • 7.3 Opt-Out Tools


    Analytics Opt-Out:

  • Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

    • Do Not Track:

  • We currently do not respond to Do Not Track signals, as there is no industry standard

    • 7.4 Mobile App Settings


    iOS:

  • Settings > Privacy > Tracking - Disable "Allow Apps to Request to Track"
  • Limit Ad Tracking in older iOS versions

    • Android:

  • Settings > Privacy > Ads - Opt out of personalized ads
  • Settings > Google > Ads - Reset advertising ID

    • 8. Cookie Duration


    Session Cookies:

  • Deleted when you close your browser

    • Persistent Cookies:

  • Authentication: 7-30 days
  • Preferences: 1 year
  • Analytics: 1-2 years

    • You can delete cookies at any time through your browser settings.


    9. Updates to This Policy


    We may update this Cookie Policy from time to time to reflect:

  • Changes in our cookie usage
  • New technologies
  • Legal or regulatory requirements

    • We will notify you of significant changes by:

  • Updating the "Last Updated" date
  • Posting a notice on the dashboard
  • Sending an email (for material changes)

    • 10. Your Consent


    By using our web dashboard, you consent to our use of essential cookies.


    For non-essential cookies, we will:

  • Request your consent on your first visit (if required by law)
  • Allow you to manage your preferences
  • Respect your choices

    • You can withdraw consent at any time by changing your browser settings or using our cookie preference center.


    11. International Users


    EU/EEA Users:

  • We comply with the EU ePrivacy Directive and GDPR
  • We obtain consent for non-essential cookies
  • You have the right to withdraw consent at any time

    • California Users:

  • Cookies may constitute "personal information" under CCPA
  • You have the right to opt out of the "sale" of personal information (we do not sell data)

    • 12. Contact Us


    If you have questions about our use of cookies, please contact:


    **Email:** support@fitwards.com

    **Subject Line:** "Cookie Policy Question"


    13. More Information


    To learn more about cookies:

  • All About Cookies: https://www.allaboutcookies.org
  • EU Cookie Guidance: https://ec.europa.eu/info/cookies
  • ICO Cookie Guidance: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

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    By continuing to use the Fitwards web dashboard, you acknowledge that you have read and understood this Cookie Policy.