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Privacy Policy


Last Updated: January 14, 2025


1. Introduction


Fitwards ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web dashboard (the "Service").


By using the Service, you consent to the data practices described in this policy.


2. Information We Collect


2.1 Information You Provide to Us


Account Information:

  • Email address
  • Password (encrypted)
  • Language preference

    • Profile Information:

  • Age
  • Gender
  • Height and weight
  • Fitness level
  • Fitness goals
  • Workout preferences
  • Injury information

    • Photos:

  • Images of fitness equipment you upload for AI analysis
  • We do not store facial recognition data or identify individuals in photos

    • Referral Information:

  • Referral codes you create or use
  • Information about users you refer

    • 2.2 Information Collected Automatically


    Usage Data:

  • App features you use
  • Time spent in the app
  • Equipment scanning history
  • Workout session data
  • Streak and activity completion records

    • Device Information:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • App version

    • Location Data:

  • We collect approximate location data (based on IP address) to associate you with your fitness facility
  • We do not collect precise GPS location

    • 2.3 Information from Third Parties


    Facility Information:

  • Your fitness facility provides us with membership status and facility-specific data
  • Facility administrators can see your Fitwards activity within their facility

    • Authentication Providers:

  • If you sign in with third-party providers, we receive basic profile information they share with us

    • 3. How We Use Your Information


    We use your information to:


    Provide the Service:

  • Create and manage your account
  • Process AI analysis of equipment photos
  • Calculate and track Fitwards credits
  • Process redemption requests
  • Send you notifications about promotions, rewards, and activity

    • Personalize Your Experience:

  • Customize workout recommendations based on your profile
  • Adjust AI guidance for your fitness level and goals
  • Remember your language and preferences

    • Improve the Service:

  • Analyze usage patterns to improve features
  • Train and improve our AI models
  • Fix bugs and technical issues
  • Conduct research and development

    • Communicate with You:

  • Send service-related announcements
  • Respond to your support requests
  • Send promotional content (with your consent)
  • Notify you of policy changes

    • Ensure Security and Compliance:

  • Detect and prevent fraud
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Protect user safety

    • 4. How We Share Your Information


    We do not sell your personal information. We may share your information with:


    Your Fitness Facility:

  • Facility administrators can see your Fitwards activity, redemption requests, and basic profile information
  • This is necessary to provide the rewards program

    • Service Providers:

  • Cloud hosting providers (e.g., Supabase)
  • AI/ML service providers for photo analysis
  • Email service providers
  • Analytics providers

    • These providers are contractually obligated to protect your data and use it only for specified purposes.


    Legal Requirements:

  • We may disclose information if required by law, court order, or government request
  • To protect our rights, property, or safety
  • In connection with a merger, acquisition, or sale of assets

    • With Your Consent:

  • We may share information for other purposes with your explicit consent

    • 5. Data Retention


    We retain your information for as long as:

  • Your account is active
  • Needed to provide you the Service
  • Required by law or for legitimate business purposes

    • When you delete your account:

  • We delete or anonymize your personal information within 30 days
  • Some data may be retained for legal or operational purposes (e.g., fraud prevention)
  • Aggregated, non-identifiable data may be retained indefinitely

    • 6. Your Rights and Choices


    Depending on your location, you may have the following rights:


    Access and Portability:

  • Request a copy of your personal data
  • Export your data in a machine-readable format

    • Correction:

  • Update or correct inaccurate information through your profile settings

    • Deletion:

  • Request deletion of your account and personal data
  • Note: Some information may be retained as described in Section 5

    • Objection and Restriction:

  • Object to certain processing of your data
  • Request restriction of processing in certain circumstances

    • Withdraw Consent:

  • Where we rely on consent, you can withdraw it at any time

    • Opt-Out of Marketing:

  • Unsubscribe from promotional emails via the link in the email
  • Disable push notifications in your device settings

    • To exercise these rights, contact us at support@fitwards.com.


    7. Data Security


    We implement appropriate technical and organizational measures to protect your information:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Access controls and authentication
  • Regular security assessments
  • Secure data storage with Supabase

    • However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.


    8. Children's Privacy


    The Service is not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.


    9. International Data Transfers


    Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.


    When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Your consent

    • 10. Third-Party Links


    The Service may contain links to third-party websites or services (e.g., YouTube). We are not responsible for the privacy practices of these third parties. Please review their privacy policies.


    11. AI and Automated Decision-Making


    We use AI to:

  • Analyze photos of fitness equipment
  • Generate workout recommendations
  • Personalize content

    • These processes do not involve automated decision-making that significantly affects your rights. You can always:

  • Choose not to use AI features
  • Provide feedback on recommendations
  • Opt out of personalized suggestions

    • 12. Push Notifications


    With your permission, we send push notifications for:

  • New promotions and rewards
  • Streak reminders
  • Redemption status updates

    • You can disable notifications in your device settings at any time.


    13. Analytics


    We use analytics tools to understand how users interact with the Service. These tools may use cookies and similar technologies. See our Cookie Policy for more information.


    14. Changes to This Privacy Policy


    We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending you an email or in-app notification

    • Your continued use of the Service after changes constitutes acceptance of the updated policy.


    15. California Privacy Rights (CCPA)


    If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to deletion
  • Right to non-discrimination

    • To exercise these rights, contact us at support@fitwards.com.


    16. European Privacy Rights (GDPR)


    If you are in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the GDPR:

  • Legal basis for processing (consent, contract, legitimate interests, legal obligation)
  • Right to lodge a complaint with your supervisory authority
  • Right to object to processing based on legitimate interests

    • 17. Contact Us


    If you have questions about this Privacy Policy or our data practices, please contact:


    **Email:** support@fitwards.com


    For specific privacy requests (access, deletion, etc.), please email support@fitwards.com with "Privacy Request" in the subject line.


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    By using Fitwards, you acknowledge that you have read and understood this Privacy Policy.